Service Center General Manager

We are seeking an experienced and results-driven Service Center General Manager to lead our operations in Hanceville, United States. In this pivotal leadership role, you will oversee all aspects of our service center, driving operational excellence, maximizing team performance, and ensuring exceptional customer satisfaction. The ideal candidate will demonstrate strong management capabilities, strategic thinking, and a commitment to continuous improvement. Lead, mentor, and develop a diverse team of service center…

Read the complete responsibilities, qualifications and eligibility requirements on the employer's official careers website.

• 5 years of progressive experience in service center management, operations management, or a related field
• 3 years of direct supervisory or management experience leading teams of varying sizes
• Proven expertise in budget management, financial analysis, and cost control
• Strong knowledge of performance metrics, KPI tracking, and data-driven decision-making
• Demonstrated ability to implement process improvements and operational efficiency initiatives
• Excellent leadership, motivational, and interpersonal skills with the ability to inspire and develop team members
• Strong organizational and time management skills with the ability to prioritize multiple initiatives
• Proficiency in service center management software and standard business applications
• Experience with quality assurance programs and customer service excellence standards
• Knowledge of workforce scheduling and labor management practices